What Our Customers Say
The greatest compliment is your trusted referral to friends, family and neighbours.
Occasionally we are honoured to receive personal compliments from our clients
…sometimes even flowers!. Please scroll down to see what others are saying about our award winning service.
“From start to finish, A1 Windows did an excellent job. With Robert in sales being diligent and responsive to our inquires at the beginning of the project, to Manjeet and the coordination of the installation, and finally the onsite crew of Mani and his very capable cohorts Ranjit and Rayan, the work performed to install two new sliding doors for our home was tremendous and was a total A1 team effort!
Mani’s attention to detail, constant communication and transparency were greatly appreciated, and the final product was exactly what we were looking for, all at a very competitive price! We felt the experience exceeded our expectations and would happily recommend or contact them again for any future projects on our home. Great job, guys! :)”
– J H
“We reached out to A1 windows for a quote after a friend’s recommendation and receiving quotes from other window manufacturing companies. The quote was provided in Dec 2020, and the install was completed in Feb 2021.
We were happy with the service, communication, and follow-through. Robert was the salesperson we spoke to, and he was informative and took the time to recognise our needs and provide various options. Mani and Ranjit were the installers, and they were careful in removing the existing windows and cleaned up thoroughly after installing the new replacement windows. One of the windows were cracked upon arrival, and it took less than one week for them to replace the glass.
Our experience has been stress-free due to the exceptional customer service provided by Mani, Ranjit, and Robert, and we would use them again for future home renovations.”
– J L
“I don’t regularly submit reviews; however, I felt compelled to share that I thought Mani and his crew of Ranjit, Ryan and Sultani were outstanding. They arrived early and were polite. They took great pride in their work as they were very thorough, regular communication and answering any questions we had, super professional. I cannot stress enough how refreshing this was, from the beginning of the installation to the end.
They lay drop mats to protect our flooring and cleaned up afterwards. You would not have known that there were window installations that had taken place had it not been for the gleaming new windows. Our house was left clean and tidy.
Robert also provided excellent customer service, provided a lot of information, answered our questions and was also very thorough.”
– S L
“Renovations are a stressful and overwhelming task to undertake. You don’t know when things will go south and really need to be able to depend on the people you’ve chosen to help you. If you select Windows A-1 for your renovation, you will not be disappointed.
The people at A-1 Windows went above and beyond my expectations. They were patient, professional, and friendly, but what really impressed me was that they took every measure to make it right when a mistake was made. It’s great to know that companies like A-1 windows still exist, and I would (and have) recommend them in a second, and am looking forward to working with them in the future.”
“Bruce & I just wanted to thank everyone involved, from the estimator to the installers, for a job well done.
We are impressed with the product, installation and crew. In this day and age, we are quick to criticise but forget to praise when everything goes well.
The crew were efficient, fast and left everything spotless. The cost was as budgeted and the work completed on time. Besides making our home incredibly warmer, we have really noticed how much quieter it is. The street noise has decreased immeasurably.
We would be happy to recommend your company to potential customers and have already done so with the neighbours and friends.”
– B & C.C
“A few lines to say how pleased we are with our new replacement windows (manufactured by your company and installed in our residence).
Our concern became clear when during last winter, we had quite severe condensation on our windows mainly, to the paint were laying paper towels along the edges to absorb water. Our main concern was this would cause rotting of the wood.
We were very interested in seeing your plant and your real willingness to answer any questions we put to you. As you requested, we made rough measurements for you to put together a rough estimate, and your man came to verify. Being an older home, of course, all (almost all) were slightly different in size. A total of 14 windows installed. Your crew arrived on the day advised actually somewhat earlier in the day than was set – but we were ready for them.
Your installation crew were totally about the business at hand and worked very hard in the course of the day. We are more than happy with the results!
P.S. We would have no hesitation recommending you or your firm to others!”
– M & R
“It is difficult to express our gratitude to all the kind people at the A-1 Window Mfg. Ltd. who came to our assistance. This was truly the ultimate in customer service. We always have & will definitely continue to recommend you to any and everyone who is thinking about replacing their windows!
You are the best! Thank you!”
– V & DG
“I wanted to let you know how happy we are with our windows. We have had numerous compliments about how good they look. Also, the installers were excellent – they were friendly and courteous, efficient (windows were installed in one day) and did a fantastic job cleaning up.
At this time, we would like to express our satisfaction with the design and construction of the bay/skylight, recognising the challenge and difficulties in achieving the desired look while ensuring that the unit meets current envelope requirements. We are of the view that this mockup and ultimate design would certainly meet owners’ needs for future bak/skylight window replacement programs. Please express our appreciation to your design and technical staff for their diligence and efforts on our behalf.”
“We were looking to replace our windows and patio door as they are quite old, so we hired this service after seeing good reviews about this company on the internet. They started work as soon as they arrived and they worked fast and efficiently. We are very pleased with the result; thank you, Mandip and Aman!”
“Where other companies were just giving quotes over the phone, Rob from A-1 Windows agreed to give us an in-person quote. His personalised approach and excellent customer service were one of the main reasons why we decided to go with them. Mani and Ranjit were very considerate and professional and did an excellent job installing our two windows. They were careful to protect our flooring and did a thorough clean-up afterwards. COVID-19 protocols were followed, and they were in and out in record time. Overall, we are very happy with the price, the work, and our decision.”
“I wanted to take the time to thank everyone at A1 windows for their excellent product and service. I was referred to Robert. A, by a good friend, Robert is a sales rep. for A1 windows. Robert came by the house and explained all the window options and their efficiency and related government rebates. He left and put together a no-haggle quote with two options. We agreed, and I was then introduced to Manjeet, a lovely lady working out of their office. Manjeet arranged for a final window measurement prior to windows being ordered from a Local builder supplier. The same gentleman that came for the final measurements were the same gentleman doing the installation. The installers were Mani and Ranjit, both very professional and excellent at their jobs. They showed up on time and left my home clean with beautiful, professionally installed windows. Their attention to detail and the efficient way they worked was a pleasure to see. Everyone I worked with at A1 windows was a pleasure to deal with. I could not be happier with the people or the product.”
– W U
“Jatin, Mandeep and Ryan came to my house today to install 19 windows. They have done a superb job! They have worked efficiently and quickly, finishing the entire job in one day. They have been very pleasant and easy to work with. They have also done a great job cleaning up afterwards. My house looks like new again! I heartily recommend A1 Windows and this amazing team. Thank you, Randy, Robert – who did all the measurements and had infinite patience – and all those at A1 Windows!”
– A M M
“Very good service from A-1 Windows! Special thanks to Mani, Ranjit and Aman for their good fast services in my place installing new double glazed windows! They made sure my place is clean after finishing up the job and followed COVID protocols wearing masks which made me feel safe.
Great communication from Mani, providing as much information and answers regarding the jobs, requests and aftercare of the windows.
I definitely recommend their services to anyone looking to install new double glazed windows at their place! 5/5!”
– T Q.
“Maninder, Ranjit, and Mandeep did a great job on the install. Friendly, clean, great attention to detail and pride in their work. Maninder thoroughly checked everything to be sure the caulking was clean and that the seals were good, and that the work was top notch. His pride in his work is impressive. He also provided continuous communication to ensure no concerns came up. Clean, careful work from the install crew, including moving a drain that was in the way of the new window frame.
Robert did a great job on the quote and navigating rebates. The new windows don’t have the drafts or cold feel of the old ones – highly recommend.”
– D L C.
“I am writing this review 1-day after our window installation and wanted to share the wonderful experience we had with the team at A1.
Like many homeowners, when we were researching into renovation windows, it was difficult to choose, as there is no shortage of window companies to choose from! We were referred to A1 by our contractor and spoke with Robert from the sales team. Robert did a thorough walkthrough of the company and products and focused heavily on the service side of the A1 experience. He did a full walkthrough of our house and was not only professional all the way through but also recommended changes to the new window setups to improve our overall experience in the home. This included swapping out the frosted glass material in our washroom windows from what was present in our current windows to increase light and also the change of orientation for the kitchen window slider to increase airflow while blinds are down.
After signing with A1, the post-follow up service from Su was exceptional. This lady wonderful, and she is ON IT! Extremely professional and responsive in locking down our install date and accommodating our schedule.
The only issue we experienced along the way was with the rep that came to do the final/thorough measurements of each window. He wasn’t the most polite or articulate of the team, but I reached out to Robert to ensure that all nuances of our house were properly documented. Robert was quick to call me back and reassure me that everything would be ok.
On the day of the install, the crew consisted of Mani, Ranjit and Mandeep. These guys work HARD. Mani and his crew were originally given two days to complete the job, but because he realised that we had a toddler in the family, he pushed his crew to finish in one day to minimise disruption to our household. They also ended up installing drip caps to all windows for maximum protection.
During the removal of the windows, the team accidentally knicked a window frame and left black residue on another. We fully expected some wear and tear to happen during the install process, but what surprised us was how Mani handled the situation. He was sincerely apologetic for damaging the walls and asked if we had a can of paint available. At the end of the day, he and his team touched up the walls, leaving everything good as new.
On our final walkthrough, Mani assured us of known issues like the shrinking of caulking and reassured us that if any of this happened, simply call them, and they will come back to do touch-ups.
Overall, a really great experience with the team at A1, and I would definitely recommend these guys to anyone looking for renovation windows in their home.”
– R W.
It is difficult to express our gratitude to all the kind people at the A-1 Window Mfg. Ltd. who came to our assistance. This was truly the ultimate in customer service. We have always & will definitely continue to recommend you to any and everyone who is thinking about replacing their windows!
You are the best! Thank you!
V. & D G., Burnaby, BC
A few lines to say how pleased we are with our new replacement windows (manufactured by your company and installed in our residence).
Our concern became clear when during last winter we had quite severe condensation on our windows mainly, to the paint were laying paper towels along the edges to absorb water. Our main concern was this would cause rotting of the wood.
We were very interested in seeing your plant, and your real willingness to answer any questions we put to you. As you requested we made a rough measurements for you to put together a rough estimate, and your man came to verify. Being an older home of course all (almost all) were slightly different in size. A total of 14 windows install. Your crew arrived on the day advised actually somewhat earlier in the day than was set – but we were ready for them.
Your installation crew were totally about the business at hand, and worked very hard in the course of the day. We are more than happy with the results!
P.S. We would have no hesitation recommending you or your firm to others!
M. & R., Burnaby, BC
Renovations are a stressful and overwhelming task to undertake. You don’t know when things will go south, and really need to be able to depend on the people you’ve chosen to help you. If you choose A-1 Windows for your renovation, you will not be disappointed.
The people at A-1 Windows went above and beyond my expectations. They were patient, professional and friendly, but what really impressed me was, when a mistake was made, they took every measure to make it right. It’s great to know that companies like A-1 windows still exist, and I would (and have) recommend them in a second, and am looking forward to working with them in the future.
I would like to thank you all the staff and sales people for not only courteous service but the price and quality of the windows we pay but it was the speed, professionalism, clarity in explanation that was unexpected and appreciated.
I am very pleased with my windows and patio doors. I would definetely recommend A1 Windows to others and would give your company a Five star rating!